User Interaction in Automated Systems

In Archive by Fredy D. Oré

Ann Light has posted a useful link in Usability News to an IBM Research paper by D.?M. Russell, et al. titled, Dealing with ghosts: Managing the user experience of autonomic computing (PDF).

The paper which was published in the Journal earlier this year (Vol. 42, No. 1, 2003), comments on User involvement and interaction in automated systems. It is a worthwhile read.