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Top 6 Predictions for Service Design in 2016

In Business Design, Design, Experience Design, Experience Strategy, Future, Product & Service Design by Fredy Ore28 January 2016

Erik Flowers predicts what we can expect from service design over the next 18 months. The medium of your brand will become irrelevant. Touchpoint design will not be enough to …

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Amazon relaunches Dash with an IOT Button

In Digital Experiences, Experience Design, Product & Service Design by Fredy Ore31 March 2015

Amazon has launched a redesign of the original Dash (which was a scan and point/click device) with a button version that lets you order products with a press of a …

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Behavioural Adaptation & The Peltzman Effect on Design

In Business Design, Design, Digital Culture, Disruption, Innovation by Fredy Ore24 January 2015

I came across an interesting discussion today on the Peltzman Effect on the Golden Gate bridge. The bridge has recently seen an unexpected increase in speeding due to introduced forced …

Service & Customer Experience Maps from Mel Edwards

In Experience Design, Experience Strategy, Product & Service Design by Fredy Ore22 June 2010

A brilliant blog post by Mel Edwards on Service & Experience Maps.
What’s a customer experience map? It’s a graphical representation of the service journey of a customer.

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All referenced material is owned by their respective companies and authors. All opinions are my own and not of my employers.

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