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Experience Strategy

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Generative AI report by BCG looks at the strategies & roadmap for Financial Institutions

In Artificial Intelligence, Experience Strategy, Financial Services, Innovation by Fredy Ore14 November 2023

BCG has published a report that offers a simplified set of routes for financial institutions to navigate the recent 2023 trends of Artificial Intelligence and Generative AI (Gen AI). To …

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McKinsey & Company on Customer Experience

In Design, Disruption, Experience Design, Experience Strategy, Innovation, Journey by Fredy Ore21 March 2016

McKinsey & Company have published a series of Articles on Customer Experience. The articles look at the creation of competitive advantage by putting customers first, mapping touchpoint and managing their …

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It’s World IA Day today!

In Design, Disciplines, Experience Design, Experience Strategy, Technology by Fredy Ore20 February 2016

World IA Day is a one-day, annual celebration focused on the practice and education of Information Architecture. It’s a celebration that brings together a diverse global community including information architects, …

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Top 6 Predictions for Service Design in 2016

In Business Design, Design, Experience Design, Experience Strategy, Future, Product & Service Design by Fredy Ore28 January 2016

Erik Flowers predicts what we can expect from service design over the next 18 months. The medium of your brand will become irrelevant. Touchpoint design will not be enough to …

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Adding further meaning into the new Products we Design

In Digital Culture, Digital Experiences, Disruption, Experience Design, Experience Strategy by Fredy Ore5 January 2015

Happy New Year everyone & Hello 2015. After a beautiful Xmas with family in the Lake District and a few weeks away. I start the new year catching up on …

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Daniel Kahneman at TED on Experience vs. Memory

In Digital Experiences, Experience Design, Experience Strategy by Fredy Ore10 December 2014

Daniel Kahneman, filmed at TED 2010 for his talk, The riddle of Experience vs. Memory. As designers, we often make informed decisions for inclusion (or exclusion of features, UI, content, etc) …

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Applying Artificial Intelligence to Wearables & IOT

In Artificial Intelligence, Business Design, Disruption, Experience Strategy by Fredy Ore4 December 2014

Scott Amyx has written on Wired of the considerations for applying Artificial Intelligence (AI) to wearables and the Internet of Things (IOT). The article contains a good overview of the …

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UXMatters on the Principles of Great UX Design

In Disciplines, Experience Design, Experience Strategy by Fredy Ore18 November 2014

UX Matters have written a summary on some of the Principles of Great UX Design. The article is a summary of a panel discussion written by Janet M. Six, covering Design Principles …

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6 Characteristics within the Internet of Things (IOT)

In Disciplines, Engineering, Experience Design, Experience Strategy, Technology by Fredy Ore17 December 2013

Carlos Elena-Lenz from Frog has published an interesting blog post in Design Mind on 6 characteristics within the Internet of Things (IOT). Intelligence Connectivity Sensing Expressing Energy Safety By framing …

Service & Customer Experience Maps from Mel Edwards

In Experience Design, Experience Strategy, Product & Service Design by Fredy Ore22 June 2010

A brilliant blog post by Mel Edwards on Service & Experience Maps.
What’s a customer experience map? It’s a graphical representation of the service journey of a customer.

Developing Design Principles by Luke Wroblewski

In Disciplines, Experience Design, Experience Strategy by Fredy Ore15 July 2009

Following Luke Wroblewski’s 2009 Parti & The Design Sandwich talk from Interaction09 in Vancouver, he has written a summary on how to go about developing Design Principles. Update: Dave Malouf …

IA Summit 06 Redux

In Best Practice, Design, Experience Strategy, Technology by Fredy Ore20 April 2006

According to recent academic and business research, there is an enormous wave of people on its way to adulthood that may very well take us by surprise. And while many …

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Information Architecture for the World Wide Web – 3rd Edition

In Design, Experience Design, Experience Strategy by Fredy Ore7 March 2006

Peter Morville and Louis Rosenfeld have signed with O’Reilly to write the 3rd edition of their book, Information Architecture for the World Wide Web.

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