Some of the challenges I’m learning about and very much are discussed in the article include dealing with false positives and false negatives, algorithm labelling and co-learning and adaptation.
These points aim to help designers navigate the new terrain of designing ML-driven products. by putting the user first, iterating quickly and understanding the unique opportunities machine learning can create.
Creative Direction: Chris Kelly Art Direction: Yuki Yamada, Jay Quercia Animation Direction: Josh Parker Production: Erica Kelly, TJ Kearney Design: Yuki Yamada, Sarah Beth Hulver, Jay Quercia, Manddy Wyckens & Dana Kalnick 2d Animation: Josh Parker, Tyler Morgan, Handel Eugene, Kavan Magsoodi,
Khylin Woodrow, Stan Cameron, Alec Cummings 3d Animation: Chris Guyot, Chris Kelly,
Making inclusive design profitable hinges on the principle that if you want to reach a larger market, you have to reach people you are not already reaching by being inclusive. This new frontier of design requires some technical understanding outside of pure classical design. The hybrid designer/developer, often referred to as a “unicorn” in the tech industry, is often relied upon to bridge that gap.
In 2015 the first report identified the rise in design value, as mobile devices and the mass consumerization of computing moved from “tech-led” to “experience-led” digital products as services. Smartphones took over and this inadvertedly gave access to nearly everyone.
The following year, the report highlighted the growth by consultancies and companies with acquisition of design agencies as means to speed up the demand of Design across the industry.
This years 2017 report frames computational design as a key driver of accelerated growth and focuses on inclusive cultures as vital for tech businesses hoping to lead in design.
The 3 main types of design are identified below:
By recognizing exclusion we can start to build empathy for people who interact with unwelcoming designs every day of their lives.Kat Holmes (Principal Design Director, Microsoft Inclusive Design)
Update: John Maeda has published an addendum to the CX Report 2020 which looks at Remote vs Distributed Work. Well worth a read.
The 2020 Customer Experience Report Addendum on Remote vs Distributed Working
Jude Kelly points out in this TED talk, that skew and ultimately bias affects how we interpret even non-fictional stories.
She highlights that there is a more useful, a more inclusive way to look at the world, and calls on everyone (both women and men) to paint, draw, write, film and imagine a gender-equal society.
If there is one important film you need to watch this year to get over the Oscars #EnvelopeGate it is this one – the Crop Trust’s Svalbard’s Global Seed Vault.
Since 1903, over 93% of fruit and vegetable varieties in the U.S. have gone extinct. With a changing climate, the only way agriculture can adapt and continue to feed the world is with crop diversity. The Global Seed Vault’s mission is to ensure agriculture remains resilient to environmental changes.
Among the most important buildings in the world, the Seed Vault holds the key to human survival: more than 880,000 seed samples, the largest collection in the world. These seeds are critical because, unless safeguarded, agriculture biodiversity is at risk of decline in the face of changing environmental and population pressures.
If there are 2 books that come recommended in a time when we are all talking about Machine Learning, AI and Conversational Bots, it is these two, which I’ve just recently started reading. I can’t wait to get through them :)
by Golden Krishna
Our love affair with the digital interface is out of control. In this hilarious book, Golden Krishna challenges us to better understand our connection with screen-based interfaces with 3 principles that lead to more meaningful innovation.
When you step back and assess the way we design things, you realise that we don’t create, we discover. Mostly we discover what is already there, by aligning ourselves to a position so that creations emerge. Aligning in order to bring things into material form – to bring them into manifestation. This is a book about re-aligning design thinking to the thing that joins us all together – Humanity.
Designers who are new to conversational interfaces often have the misconception that chatbots must chat. At the same time, they underestimate the extraordinary writing skill, technical investment and continual iteration required to implement an excellent Conversational User Experience.
The impact and affects on the user experience and brand
Mitsuku, one of the world’s most popular chatbots… has twice won the Loebner Prize, an artificial intelligence award given to the “most human-like chatbot”.
The popular chatbot has conversed with more than 5 million users and processed over 150 million total interactions. 80% of Mitsuku’s users come back for more chats.
Zell Liew has written a great blog post on why Browser Media Queries that use EM instead of PX, REM for breakpoints is the only unit that performs consistently across all browsers for:
The Guardian Prince: memories of U
Cultural commentators and artists who grew up with Prince’s music explain what he meant to them and what made him unique.
McKinsey & Company have published a series of Articles on Customer Experience. The articles look at the creation of competitive advantage by putting customers first, mapping touchpoint and managing their journeys.
Developing a Customer Experience Vision
To provide a distinctive experience for customers, an organization must unite around the goal of meeting their true needs.
