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UsTwo publishes part 2 of their Designing for Kids insights

In Design, Digital, Digital Culture, Digital Experiences, Experience Design by Fredy D. OréJuly 20, 2017

UsTwo have published their second-part to their July post on Designing Digital Experiences for Kids. It’s well worth a read as they cover some new considerations they are finding as …

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Human-Centered Machine Learning

In Artificial Intelligence, Best Practice, Design, Experience Design by Fredy D. OréJune 18, 2017

Josh Lovejoy and Jess Holbrook have published a great article titled Human-Centered Machine Learning which looks at steps to stay focused on the user when designing with ML. Some of …

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John Maeda’s 2017 Design in Tech Report

In Design, Digital, Disciplines, Experience Design by Fredy D. OréMarch 12, 2017

Design isn’t just about beauty; it’s about market relevance and meaningful results. John Maeda’s 2017 Design in Tech Report puts the focus on Inclusive Design. Making inclusive design profitable hinges …

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Started reading Hippo & The Best Interface is No Interface

In Books, Design, Disruption, Experience Design by Fredy D. OréJanuary 5, 2017

If there are 2 books that come recommended in a time when we are all talking about Machine Learning, AI and Conversational Bots, it is these two, which I’ve just …

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When conversation hurts or hinders the Chatbot UX

In Digital Experiences, Disruption, Experience Design by Fredy D. OréNovember 24, 2016

Designers who are new to conversational interfaces often have the misconception that chatbots must chat. At the same time, they underestimate the extraordinary writing skill, technical investment and continual iteration …

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McKinsey & Company on Customer Experience

In Design, Disruption, Experience Design, Experience Strategy, Innovation, Journey by Fredy D. OréMarch 21, 2016

McKinsey & Company have published a series of Articles on Customer Experience. The articles look at the creation of competitive advantage by putting customers first, mapping touchpoint and managing their …

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Interaction Design today, a short documentary

In Design, Digital Culture, Digital Experiences, Experience Design by Fredy D. OréMarch 5, 2016

Every year, IxDA’s Interaction Awards assembles a diverse group of design practitioners from all around the world to select exemplary projects in six impact-based categories from among a community peer-reviewed …

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It’s World IA Day today!

In Design, Disciplines, Experience Design, Experience Strategy, Technology by Fredy D. OréFebruary 20, 2016

World IA Day is a one-day, annual celebration focused on the practice and education of Information Architecture. It’s a celebration that brings together a diverse global community including information architects, …

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It’s Not the Interface that Makes the Experience

In Design, Digital Experiences, Engineering, Experience Design, Technology by Fredy D. OréFebruary 5, 2016

Dave Malouf adds to the recent discussion on Experience Design with a Medium post titled – It’s not the interface that makes the experience. There has been a lot of …

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Top 6 Predictions for Service Design in 2016

In Business Design, Design, Experience Design, Experience Strategy, Future, Product & Service Design by Fredy D. OréJanuary 28, 2016

Erik Flowers predicts what we can expect from service design over the next 18 months. The medium of your brand will become irrelevant. Touchpoint design will not be enough to …

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How a team completed a design sprint in 3 days

In Design, Experience Design, Product & Service Design by Fredy D. OréJanuary 28, 2016

Michael Sueoka, writes on the InVision blog about how their team completed a 5-day design sprint in 3-days. We couldn’t allocate an entire 5 days to this, so we had …

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A new banking App that Nudges you

In Design, Digital Culture, Digital Experiences, Disruption, Experience Design, Financial Services by Fredy D. OréJanuary 20, 2016

HSBC are the first bank to provide an app that combines ‘nudge theory’ with customer data. The app alerts customers on their spending habits such as how much was spent …

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Amazon relaunches Dash with an IOT Button

In Digital Experiences, Experience Design, Product & Service Design by Fredy D. OréMarch 31, 2015

Amazon has launched a redesign of the original Dash (which was a scan and point/click device) with a button version that lets you order products with a press of a …

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Enjoying the great talk by Ian Bach at IxD15

In Digital Culture, Digital Experiences, Disciplines, Disruption, Experience Design, Visualization by Fredy D. OréMarch 27, 2015

@IanBach – IanBa.ch – #IxD15 We discussed the IxD15 Ian Bach presentation last night (amongst others) at the IxDA London Movie night at the Wellcome Trust. Ian Bach @ixd15 talks …

Gallup blog series (2014) – The shifting landscapes for financial institutions

In Digital Experiences, Experience Design, Financial Services, Product & Service Design by Fredy D. OréFebruary 20, 2015

I revisit this 2014 blog post titled Looking Out for Customers’ Financial Well-Being Is Table Stakes for Banks and the blog series on the shifting landscapes for financial institutions. from …

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All referenced material is owned by their respective companies and authors. All opinions are my own and not of my employers.